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I drive over an hour, passing several other shops, to get here. Through finance (great guy) and done in 30 minutes been sitting outside for over 1 hr waiting...called the salesman and it seemed like he forgot about me. 10:00 a.m. If they would take 2 seconds to care about their customer and ask a few probing question they could avoid this.When I dared mention my displeasure with an associate I was met with defensiveness. Security guard should get out of the chair and be more active rather than just looking at everyone like they stole something. They do have alot of stuff in the store, but you can find comparable/even better prices and products online if you know what your looking for. They should clean up the layout / flow of the entrance / exit. CHECK OUT SOME OF OUR LATEST DEALS ON ZOX HELMETS UP TO 80% OFF! I went specifically to see an exhaust they had installed on an Indian ftr1200. Iron Horse Motorcycles is an Powersports Vehicles dealership located in Monroe, NC. Once you see it, your hometown store will be disappointing. Got there UTV still on showroom floor. I asked to speak with the manager at this point because I would expect a manager to come out and talk to me if their employee just told them a member on their team made an error like this one. Product selection and merchandising is much better than it was a few years ago. Within 30 feet of the door was a clearance rack with a suit in my size (3xl tall) at 75% off. They were too busy "shooting shit" with each other. They did "repair" the bike... AGAIN.... and my father made it home safely. Followers 0. Not once did any employee ask if I needed assistance while I spent over 45 minutes looking at ATVs and motorcycles. First sentence in training, "Remember, we don't work on X, Y, and Z"...2) I expressed that this was my first experience with Iron Pony and didn't think I would ever come back (obviously I wouldn't for my ATV but I would have liked to have walked through the store - not now).
I drove 40 minutes with my family later that day to find out they did not service that model. This is my kid in the candy store getaway. But what I mainly go here for is the bargains on clothes, helmets, and accessories. They did "repair" the bike... AGAIN.... and my father made it home safely. Lots to choose from.
They hung in there and when Suzuki decided to do the right thing, Iron Pony got me squared away quickly. I could have just headed home, but spent an hour or so browsing around instead.
Apparently the manager does not take people's lives or his business seriously. Boom. If they are not they will point you in a direction of who can. I wanted to get a few things but the main hunt was gloves to be used on touch screen devices.
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